Friday, August 26, 2011

Steve Jobs' resignation 'end of an era'

Computerworld - Steve Jobs' resignation Wednesday as the CEO of Apple will not disrupt the company's product plans in the short-term, but it could dull Apple's ability to dazzle consumers down the road, according to one analyst.

"Apple is fine, and will be," said Ezra Gottheil, an analyst with Technology Business Research. "Apple knows what it's doing for the next big thing, maybe the next two next big things. They lose the showmanship of Jobs, but [the company's executives] have their marching orders."

Shortly after Jobs submitted his resignation, the Apple board of directors took his advice and named Tim Cook, formerly the chief operating officer, as the new CEO. Also on Wednesday, Jobs was named chairman of the board.

But to some longtime Apple observers, the departure of Jobs is a potential pitfall for the company.

"Apple will be a changed company without Jobs," said Rob Enderle of Enderle Group. "It will be a very different Apple."

Jobs, who co-founded Apple in 1976 with Steve Wozniak, was forced out of the company in 1985, a year after the launch of the original Macintosh, by then-CEO John Scully and the Apple board. Jobs founded NeXT that same year.

He returned to an Apple in early 1997 when the company acquired NeXT, first as an adviser and then as interim CEO. Jobs was named permanent CEO in 2000.

Jobs' departure, the analysts agreed, will certainly affect how Apple markets itself and, ultimately, how customers view the company.

"Longer term, Apple won't pull off the miracles it did during one of the great leadership careers in business," said Gottheil, citing the iPhone, which Jobs personally launched in 2007, and then the iPad in 2010.

Enderle was more blunt.

"Companies that lose an iconic leader -- whether IBM when Thomas Watson Jr. stepped down, or Disney when Walt Disney was gone, or even Microsoft without Bill Gates -- firms that went through that transition largely lost the magic," said Enderle.

He also compared Jobs to P.T. Barnum and traced a line from Barnum to Disney to Jobs, saying each was "magical" in his own way. "Apple with Jobs was magical," Enderle said. "And [without those leaders] you can't do the magic. And Tim Cook isn't magical."

Jobs was best as Apple's creative spark, said Gottheil; Enderle saw it differently.

"It's how he marketed, how he announced products and how he put them in the public eye," said Enderle. "The iPhone wasn't the first smartphone. It was a success because of the way it was packaged and delivered."

While Enderle believes that Apple could undergo dramatic changes within 24 months -- conceivably before the already-stocked product pipeline is exhausted -- Gottheil was more optimistic about its chances without Jobs.

"Three years out, Apple is less likely to dazzle, to explode," said Gottheil. "There will be more duds. But the product lines begun during the Jobs years will be executed very well."

The analysts disputed whether collectively, the executive team at Apple equaled Jobs, or could stand in his stead. Gottheil thought they could, and with the exception of Jobs' performance on stage during product launches, would.

"The real question is whether the people at Apple can execute the strategies he's set, and use the lessons he's taught," said Gottheil, who believes they are up to the task.

"Of course, after this, when a product launches with flaws, people will say, 'If Jobs were there, that wouldn't have happened.' Well, Jobs was there when Apple launched products with flaws," said Gottheil.

Enderle wasn't as sure.

"Operationally, Tim Cook is great," Enderle said. "But like [Microsoft CEO Steve] Ballmer, who is incredible operationally, he's not the visionary.

Jobs' resignation may have been a surprise, but it wasn't totally unexpected.

A survivor of pancreatic cancer, Jobs took a leave of several months' duration in 2009, during which he had a liver transplant. In January 2011, he again stepped away for medical reasons.

In a letter he released today through Apple's public relations department, Jobs did not give an explicit reason for resigning, but intimated that the decision was health-related.

"If there ever came a day when I could no longer meet my duties and expectations as Apple's CEO, I would be the first to let you know," Jobs said in the letter. "Unfortunately, that day has come."

Jobs has made few public appearances since January, among them the product launch of the iPad 2 in March and the keynote of Apple's annual developers conference in June. Also in June, he spoke before the Cupertino, Calif., city council to promote a new campus the company wants to build.

Gottheil and Enderle agreed that Jobs' resignation was related to his health.

"If he had the operational strength to run the company, he wouldn't have stepped down," said Enderle.

Both analysts bemoaned his departure.

"He was the CEO of the decade for an entire decade," said Enderle. "He was the iconic CEO that started off the century."

"It's the end of an era," said Gottheil.

Saturday, August 20, 2011

Startup Marketing: Tactical Tips From The Trenches

Tactical Tips for Startup Marketing

1. Pick a name that works. Needs to be simple, memorable and unambiguous. The “.com” domain should be available without playing tricks with the name (like dropping vowels or adding dashes). Also, just because there’s no website on a domain doesn’t mean it’s “available”. Available means something you can register immediately, or that has a price that you’re willing to pay attached to it. Don’t wander down the rabbit hole of finding the perfect name if you have no indication that it’s for sale. This will waste a bunch of your time.

2. Put a simple website up. Doesn’t have to be fancy. The goal is to put enough content on the site to start the Google sandbox clock. Don’t worry about the site not saying much (nobody’s going to be looking at it anyways). Make sure to use a decent content management system (CMS) and not Dreamweaver or (shudder) FrontPage. Just because you can hand-craft HTML doesn’t mean you should for your startup website. The structure and features of a CMS are going to be important someday. Trust me.

3. Get some links into the new startup website. If you have a personal website, link to it from there. If you have friends/associates/family with websites, cash in some favor chips and get them to link to it. The goal is to get the Google crawler to start indexing your site. You only need one decent link to get things going. To check whether your site is being indexed by Google, do a search like site:yoursite.com (not perfect, but good enough).

4. Setup a twitter account. Name of the account should match your company/domain name. Link to your twitter account from your main site and to your main site from your twitter account. (Note: If you have a natural skepticism of the value of twitter, you are welcome to this skepticism. But, go ahead and grab your twitter account anyways. You can resume your skepticism after you do that).

5. Add e-mail subscription. Let people sign-up to get an email when you’re ready to show them the product. A simple email signup form is sufficient.

6. Get a nice logo. Run a quick contest on CrowdSpring or 99Designs and you’ll wind up with something decent enough. Make sure you get the vector file (Illustrator or EPS file) as part of the final deliverable. If you've got design skills yourself, or know somebody really good that can do it, even better.

7. Setup a Facebook business page (known as a “fan” page) for your startup. You’re not going to get many fans in the early days. That’s OK. Just get something out there. Add a simple description of your startup, link back to your main website. The usual stuff.

8. Create a clean Facebook URL. Facebook doesn’t allow simple/vanity URLs (unless you're big and established). So, to make things easier on yourself (and your users), setup a sub-domain and redirect it to your Facebook page. For example, here’s what I did: facebook.hubspot.com (notice that when you visit this link, it takes you automatically to the ugly Facebook URL). Setting up this sub-domain is free and usually pretty easy (it’s done through whoever your registrar is for your domain).

9. Kick off a blog. You can use one of the free hosting tools (like WordPress.com), but don’t use their domain name. Put your blog on blog.yourcompany.com — or if you’re proficient and can install WP locally, make it yourcompany.com/blog. Do NOT make it yourcompany.wordpress.com. The reason is that you want to control all the SEO authority for your blog and channel it towards your main website. And, chances are, WordPress.com doesn’t need your help on the SEO front.

10. Write a blog article that describes how you got to this point. What problem you’re hoping to solve. Why you picked this problem. It should feel a little uncomfortable revealing what you’re revealing. If you have tendencies towards being in “Stealth Mode”, read “Stealth Mode, Schmealth Mode”. With inbound marketing, you’re going to need to get used to revealing things that might be uncomfortable. Get over it.

11. Setup Google Alerts for at least the following: Your company name, link:yourdomain.com and “industry term”. Try to find a good balance for your industry term so you don’t get flooded with alerts that you simply will start ignoring. This may take some iteration and refining. (Oh, and use the “As It Happens” option in Google Alerts so you’re not waiting around for new alerts to show up).

12. Find three closest competitors. Pretend like someone is paying you $10,000 for locating each competitor. Really try hard. Barely managed to find three? Take a lot of effort? Great. Now find 3 more. Of these 6, pick the two that you think are the most marketing savvy. They should have a Website Grade > 90, a blog with some readers, a website that you can envision people using, a twitter account that they actually post to, etc. These are the competitors that you’re going to start “tracking”. Add their names and websites to your Google Alerts.

13. Update your LinkedIn profile (you do have a LinkedIn profile, right)? Mention your new startup, and add a link to your startup website to one of the three slots for this purpose. Make sure you specify the anchor text. Don’t go with the default of “My Website”. The anchor text should be your startup name and maybe a couple of words of what it does.

14. Get business cards printed. Don’t go overboard, but don’t use a “free” option (because it’s not really free, it’s just subsidized). I don’t believe much in business cards, but you need them to simply avoid the 30 seconds of discussion as to why you don’t have a card when people ask you for one at conferences and meetings and such. They’re worth the price to avoid that uncomfortableness.

15. Use the Twitter Grader search feature to find high-impact twitter users in your industry. Start following them. You want to start forging relationships. Start building your twitter network. Resist the temptation to mass-follow a bunch of random people or play other games just to get your follower count up. That’s not going to matter. Get some high quality relationships going. If you’re really serious, start using an app like TweetDeck so you can more easily monitor the needed conversations.

16. Create a StumbleUpon account. Specify your areas of interest (part of registration). Spend 10 minutes a day (no more!) stumbling and voting things up/down. Start befriending those that are submitting sites that are relevant and interesting for your startup. Don’t submit your own stuff — just start contributing.

17. Subscribe to the LinkedIn Answers category that best fits your area of interest. Answer one question a day that you feel like you’ve got some expertise in. Don’t self-promote. You’re seeking to build credibility and trust — not sell anything.

18. Find the bloggers that are writing about your topic area. Subscribe to their feed, and read their stuff regularly. Leave valuable comments and participate in the conversation. (Do not spam them or write “fluff” comments. If you don’t have something useful to add to the conversation, don’t comment).

19. Start building some contacts on Facebook. Organize your users into groups (one for your business and another for friends/family). This will come in handy later. Don’t spam people and ask them to visit your website. At this point, your website is still probably not worth visiting.

20. Grade your website on Website Grader. Fix the basic things. You should be able to get a 50+ just by doing the simple things it suggests.

21. Get Some Analytics: Install some web analytics software and start watching your traffic. Where is it coming from? How is it growing? What keywords are people using to find you? What content are they looking at? It's ok to get a bit maniacal and obssessed about it at first. Many of us do that (and some of us never get over it).
By Dharmesh

Friday, August 19, 2011

I don't believe in legacy: NRN

TOI Interview

We met him, as always, in his tiny office in what Infosys calls the Heritage Building. It's the oldest building on the 81-acre campus in Electronics City in Bangalore. Till Friday, his last day in the company he founded in 1981, N R Narayana Murthy occupied that office, not bothering to shift to the more modern corporate HQ that was built later and where the other founders sit. Modern technology still excites him. He shows off a Logitech keypad he had just got for his iPad. "It also acts as a cover for the tablet," he says, his face animated. Excerpts from an interview:

It's your last day at Infosys, how do you feel?

On Thursday my son was asking me the same thing. I said till the last day I have given all I could for this company. As somebody who doesn't believe in the past, does not believe in legacy, I think what is important is to do the best in present so I can create a bright future.

So what are your plans?

My son asked me that too. I said I deserve to take it easy. If I want to go to my home-office I will go. When I want to read I will read. Any case, my external responsibilities, attending board meetings, all of that will continue. I don't believe in the concept of second innings.

You are too young to say that.

You have always been kind to me, but the reality is different (laughs).

You built an amazing organization. Looking back what is the one thing that gives you satisfaction?

Well, I think truly we are probably the only company in the world that sought respect in our vision statement. I may be wrong but I have not seen anybody else say that they want to be a globally respected company. Putting that in our vision statement reminded us that every time we take an action we have to ensure that this gives us respect from our stakeholders. When you are very small the governance issues are very small, the rules set is very small. But from day one, seeking respect from stakeholders was the fundamental platform on which we have operated.

What persuaded you to put that in the vision statement?


It was easy for people who came from a middle class background. We were told day after day that don't do this, don't use bad words, you must be honest, etc. If you found a rubber or pencil in the class and brought it home, parents would get upset and say why don't you return it the next morning.

You are leaving Infosys when the external world is talking about some sort of crisis in the company? Are others closing the gap with you?

I don't agree. I tell you, last year we grew 25.8%, when the industry average was 15% or 16%. We kept our margins. Just show me another company that has done it. We have the most stringent revenue recognition policy, depreciation policy, most stringent accounts receivables policy. Despite this we have grown at 25.8%, what crisis are they talking about?

When we went public in 1993, I sat down with my younger colleagues and said look we will give both topline and bottomline guidance. Because, one, if I don't know what I'm going to do in the next one quarter I should not be the CEO, and two, if I know what I'm gong to do and don't tell you, it is unfair. If both internal and external shareholders are not informed about the company's future, I would be creating asymmetry of information and that would have led to insider trading.

I said this is not accepted as long as I sit here. I'm satisfied as long as I reach my own guidance. We have not run this company looking at the ticker monitor or stock prices. Our focus is to keep clients and employees happy, following the best principles of governance and transparency.


Analysts loved you, not any longer. Why?

You have to ask them. I still love them. You measure us by our standards, by what we say, and whether we achieve it or not.


You are saying Infosys has no performance problem?

There is nothing wrong. But there is a lot that we can improve on. Last year why did we grow at 25.8%, we could have grown at 30.8%. That's exactly what I asked my colleagues. But there's no crisis. Everyone is very enthused about working harder, working smarter and improving.


The other issue people raise is about only promoters becoming CEOs...

This promoter thing is all in your minds. We have never thought of anything as promoters vs non-promoters. In this company, the salaries of the founders are much less than that of other top executives. I don't think the founders have got any advantage. But if there is a person who has been universally agreed by the board of directors, by peers, by the juniors to be the best candidate to occupy a certain position, you have to give that person that position. You can't penalize him just because he is a founder.

Somebody who was in my office on Thursday was saying he could not imagine another company in India where somebody who founded the company, who still is the largest shareholder, moves out of the company at 65. It has never happened in the history of the country. That is what people should appreciate rather than talk about these other things.


There are those who say that bringing people in from outside brings fresh ideas.

If there is a good candidate internally, it is best to provide opportunities for that person. Otherwise you will de-motivate all others. When companies get into a scandal or a serious crisis, that is when they bring people from outside. Like it happened in Goldman Sachs. Also, if the benefit of bringing that person from outside far outweighs the cost.


When you look back, what were the toughest decisions you took?

For me no decision has been difficult. I'm quite good at facing unpleasant situations. I look at data and take a decision. Most dispassionately.


Which were the most unpleasant ones?

Most unpleasant was certainly the Phaneesh issue (asking Phaneesh Murthy, the company's sales and marketing head, to go, following a sexual scandal). Phaneesh was a favourite of mine, even today I like him very much. His leaving was a very difficult one, because he was extremely competent, very bright fellow, I had an extraordinary equation with him. To let go of somebody like him was not easy.

The second was to let go of GE's business when they accounted for 25% of our business (GE had asked for lower billing rates). That was a very difficult one. But it was not really difficult for me. All my colleagues were shocked that I took that decision. I have never had any problems taking tough, unpleasant decisions.


No regrets in your career?

No, God has been very kind to me. I have received a lot more from this society than I have been able to give to it.


Would you like to hold a public office? Once you said you would like to be ambassador to the US.

That was 10-12 years ago. The logic then was, I was very comfortable with academia, lot of people mistake me for a professor. Also, I understand the corporate world in the US very well. I thought I would get the best out of both US academia and the corporate world for India.


Now that you have the time, would you consider some position? The president of India?

None of those things will ever happen. And I'm not waiting eagerly for it.


What will you do tomorrow (Murthy's birthday)?

My son and daughter will be with me on Saturday. My daughter came in this morning and will be leaving on Saturday. We don't celebrate birthdays. We don't cut cakes. Will go to a temple.

If there is a good candidate internally, it is best to provide opportunities for that person. Otherwise you will de-motivate all others. When companies get into a scandal or a serious crisis, that is when they bring people from outside. Like it happened in Goldman Sachs.

JustDial story in Founder Mani's words


JustDial story in Founder Mani's words
V.S.S. Mani of JustDial was one of the keynote speakers at TechSparks 2011 Round Table Pune. Here are some key pointers from his speech
  • I am a TamBram, so probably there has not been a entrepreneur in my family for 100 generations.”
  • He first started “AskMe” in 1989. Ran out of money in the first two years – too many meetings in 5-star hotels, and too many high-quality, high-salary employees. And since he was the sole breadwinner of his family, he had to go do something else to earn money. So, JustDial really started in 1996.
  • This incarnation of JustDial did not repeat the mistakes of AskMe – so the first office was tiny – 300 sq. ft., and did not move to a bigger place unless absolutely necessary. Rented everything possible, including chairs, tables, computers, and even LAN network cables.
  • Focused on many small customers (instead of a few large customers). And took money in advance. Helped with cash-flow (because there was little VC money in India at that time, and none at all for a new business model.)
  • When the dotcom bust of 2000 happened, most internet based companies collapsed, but JustDial was only minimally affected, because they had been conservative about betting on the internet.
  • Decided to bet big on voice enable local search and marketing around 2002.
  • Met a VC, who told them that he wasn’t interested in their existing business, but would fund them if they converted to a BPO. This convinced them to not pursue VCs any more. This remained true until 2006, at which point a VC approached them, heard their story and signed a term sheet the next day.
  • They finally launched the web-based version in 2007. Lost of internal conflicts about whether to do this – because of the fear that the internet business would cannibalize the voice based business. Interestingly, their internet business grew like a hockey stick, and at the same time the voice-based business continued to grow at the same rate as before.
  • Rode the telecom penetration and internet penetration wave on the way to fantastic growth.
  • It appears that further growth in metros is not possible because the market is already saturated. But, India is not just a metro-based market. JustDial will go to all the small cities.
  • The JustDial WAP site is growing at a tremendous pace.
  • Apps (Android/iPhone/Blackberry) are being launched next month
  • Throughout the journey, there have been naysayers. The second time he re-started JustDial, everyone told him that it was a bad idea to re-start a failed business. When they launched the web-based version, people told them that they were not a tech company, and would fail in this segment. Now the same story is repeating with their app-based business that they’re launching in the US market. (What they’re seeing that “human assisted search” is finding a lot of takers in that market – where talking to actual humans is rare.)
  • JustDial.com has the largest number of reviews and ratings in the world – 2.5 million. The secret sauce? Most people don’t actually go online and give reviews. Most online review sites have paid staff generating “reviews”. JustDial calls their voice customers back for ratings/reviews and then uploads them to their site.
  • It’s difficult to give one-line advice to entrepreneurs. But here’s an attempt: Remember, entrepreneurship is different. It’s not like a regular job. It’s a calling. So don’t do it unless you have it in you. It has to come from inside. Not because someone told you. Or copying someone else. And remember, there will be lots of failures. And learn from them. Don’t do minor, incremental things that copy someone else’s idea. Do something disruptive. Don’t do coupons.

The redBus story unveiled by founder Phanindra Sama


What would an event for entrepreneurs and startups be without an actual entrepreneur speaking about his/her successful entrepreneurial venture? Sharing a great story was home-grown Hyderabadi entrepreneur, Phanindra Sama, founder of redBus, who is revolutionizing how India travels, with his site that allows you to book your bus tickets online easily. The initial idea of redBus to set up a site that allowed customers to book bus tickets in a location-independent manner, was triggered by Phanindra’s inability to visit his family during the Diwali season of 2005 due to lack of an available bus ticket. He went back to the bus operator, who had earlier tried his best to secure a bus ticket for him but failed, to find out how the entire process of ticketing worked. He tried to find answers to the questions - why is it(booking a ticket) so complex and why is it not centralized?
Along with batch-mates from BITS Pilani, he initially considered venturing into redBus as a part-time job. “Business was not on our mind,” Phanindra mentioned. Since none of them had a web technology background, they started by reading up and figuring out the space themselves and using their common sense mostly. “We wanted to do something to solve this problem, and our educational background has given us the analytical skills required,” he offered.
Phanindra went on to explain that they currently have three products - BOSS for bus operators that provides the easy access to bus information and seat inventory, redbus.in which acts as a consumer facing travel agency, and Seat Seller which provides information to travel agents. “Each product fuels the other and growing one product also results in growth of the others,” he added. They have call centers, a website and franchisees in Mumbai and with this they have taken a ‘highly fragmented bus industry’ and shaped it by aggregating information and centralizing it.
Phanindra also went on to point out the opportunity that they see as a business. The bus industry is a $2.5 billion unorganized business. redBus currently sells around 220 million tickets/year(contract carriage buses). The market is growing at 35-40% p.a. Other factors in favour of this growth are better roads, increased urbanisation leading to an increased need for travel,  and scalability (with the lack of a need for railway tracks/airports).
What makes work exciting for Phanindra and his team is the contribution and the ability to full fill a need. “Launching redBus.in has created a level playing field in the bus industry due to its unprecedented distribution with one main distribution network, providing access to nearly 40,000 travel agents across the country”, he says. They are able to research and help bus operators start new routes which goes on to help increase the market size. The technology aspect enables the supply demand match by helping both bus operators and customers. When trains are canceled, they are able to see the requirement and reorganize routes/buses.
Their business enjoys a huge network effect and they enjoy high trust from bus operators since they stuck to standard commissions and didn’t ask for an increase based on increased volumes. Staying format independent by ensuring an online presence, having call centers as well as franchisees ensures that they fit in as an organized travel company in India. They are also excited about BOSS installations in Bangladesh and Malaysia.

Tech Sparks 2011 Winners

Winners of TechSparks 2011 Event held in Bangalore 


1. United Mobile Apps
    http://www.umobile.in
2.  IdeaDevice 
     http://www.ideadevice.com/product.html
3. Reverie technologies
    http://www.reverie.co.in/htmls/technology.html
4. Capillary 
     http://capillary.co.in/
5. Mediology
    http://www.mediologysoftware.com/

Few more startups got wonderful response and applause from the participants, will share in detail info about their products soon.